Shipping, return, and refund made clear

At CREO.SHOP, we offer multiple delivery options to meet the needs of our customers. Available shipping methods and costs are displayed at checkout based on your order and eligibility.

Standard Shipping

CREO.SHOP offers the following shipping options where available:

• Ground Shipping
• 2-Day Air
• Overnight Delivery

Shipping charges are displayed at checkout based on the selected delivery method.

Free Ground Shipping on Orders $300+

Orders with a merchandise subtotal of $300 or more, after discounts and before taxes, qualify for Free Ground Shipping within eligible U.S. destinations.

Free shipping applies to Ground Shipping only. Expedited services, including 2-Day Air and Overnight Delivery, remain subject to applicable shipping charges.

Certain products, destinations, or special handling requirements may be excluded.

Send with Case

Eligible CREODENT customers may choose to have their CREO.SHOP order shipped together with an existing CREODENT case at no additional shipping charge.

This option is available only to customers with an active CREODENT case scheduled for shipment.

Selecting Send with Case without an eligible case shipment may result in the order being delayed, placed on hold, or cancelled.

The delivery timing of these orders will follow the shipment schedule of the associated CREODENT case.

In-Person Pickup

Eligible orders may be picked up at a designated CREO.SHOP location when Pickup is available during checkout.

Customers should wait until they receive confirmation that their order is ready before arriving for pickup.

Pickup availability may vary depending on product inventory and location.

Order Processing

Orders are processed during regular business days. Processing times may vary depending on product availability, order volume, and the selected delivery method.

Orders containing backordered or special-order items may require additional processing time. Customers will be notified if a significant delay is expected.

Shipping & Delivery Times

Estimated delivery times shown at checkout begin after the order has been processed and shipped.

Delivery estimates are provided by the applicable carrier and are not guaranteed by CREO.SHOP. Carrier delays caused by weather, service interruptions, holidays, or other circumstances outside our control may affect delivery times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order. Additional shipping charges may apply if an order must be redirected or reshipped due to an incorrect or incomplete address.

Questions About Shipping

If you have questions about your order, shipping eligibility, Send with Case, or Pickup arrangements, please contact CREO.SHOP Customer Support before completing your purchase.

To return a purchase, please send the unopened item(s) to Creodent Hudson Valley Inc. with a copy of the original invoice or order confirmation.

To be eligible for a refund, the item must be: unused, and in its original, unopened packaging.

If you believe you received a defective item or there is an issue with your order, please contact us first and explain the problem before returning the item.

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If Creodent Hudson Valley Inc. paid for the return shipping label, that cost may be deducted from the refund.

Delivery time for exchanged items may vary depending on your location.

For returns over $75, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return Shipping

Please mail approved returns to:

Once your return is received and inspected, and if it is approved for refund eligibility, your refund will be processed. A credit will be applied to your original method of payment within several business days.

Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account again.
• Contact your credit card company, as it may take some time before the refund is officially posted.
• Contact your bank, since processing times can vary.

If you have completed all of the above and still have not received your refund, please contact us at orders@creomc.com.

If you would like to request an exchange, please contact us and explain the issue. Exchange eligibility will be reviewed on a case-by-case basis.

Return Shipping

Please mail approved returns to:

Contact Us

If you have any questions or concerns regarding returns, refunds, or exchanges, please contact us at info@creomc.com.