Frequently Asked Questions

Yes. CREOSHOP is designed with separate account structures for Dentists and Dental Labs to provide the most relevant products, workflows, and purchasing permissions for each customer type.

Click Register and select your account type (Dentist or Dental Lab). Enter your business information, contact details, and create your login credentials to activate your main account.

Yes. Non-regulated products can be purchased immediately after account creation. Products that require professional verification will remain restricted until verification is completed.

Certain products such as implants, surgical guides, prescription-based components, and regulated implant parts require professional verification before purchase due to FDA compliance requirements.

No. Dentist and Dental Lab accounts are managed separately to maintain proper product access and compliance controls.

Click Forgot Password on the login page and follow the reset instructions sent to your registered email.

Yes. You can update your account details through your dashboard, but certain regulated product access may require re-verification after major changes.

Verification is the process of confirming that you are a licensed dental professional or an authorized dental laboratory eligible to purchase regulated dental products.

Licensed dentists, specialists, dental laboratories, and authorized professional purchasers must complete verification to access regulated products.

Verification may require: dental license information, practice or laboratory business details, and NPI (National Provider Identification) when applicable.

Our initial verification process is expected to take approximately 3 business hours under normal operating conditions.

Yes. You may purchase non-regulated products immediately. Regulated products will remain restricted until verification is approved.

You will receive an email confirmation once your account has been approved for regulated product purchasing.

Usually no. Verification is typically completed once, but expired licenses, updated credentials, or account changes may require re-verification.

Please contact our support team via live chat, email, or phone for verification status updates and assistance.

The Main Account is the primary business account owned by the Dentist or Dental Lab owner, manager, or administrator. It has full purchasing authority and account management access.

Main Account users can access the full product catalog, purchase regulated and non-regulated products, approve and complete payments, manage shipping and billing information, view order history and invoices, and create and manage sub accounts.

A Sub Account is a staff account created under the Main Account for employees such as office staff, assistants, technicians, or purchasing coordinators.

No. By default, Sub Accounts submit carts for approval. Final approval and payment are completed by the Main Account owner or administrator.

Step 1: Staff browses products and builds cart. Step 2: Staff submits cart for approval. Step 3: Main Account reviews and approves. Step 4: Main Account completes payment and shipping confirmation.

The Main Account owner can invite staff members by email from the account dashboard. The invited staff member receives a secure link to create their password and activate their account.

Yes. The Main Account owner can assign permission levels based on operational needs, including purchasing access, invoice visibility, and approval authority.

Yes. Ownership transfer or role upgrades can be managed by the Main Account administrator depending on account structure and approval requirements.

Use our Compatibility Finder to search by implant brand, platform size, or product type. You can also contact our support team for assistance.

It helps you identify compatible components by entering a competitor's product name, implant system, or platform information.

Yes. Many products are compatible with major systems such as Hiossen, Zimmer, BioHorizons, Straumann, Nobel Biocare, and more.

Yes. We provide high-precision compatible components manufactured under strict quality control and FDA-compliant standards.

Please contact our support team with your case details, specifications, and images if applicable.

Our pricing is based on standardized MSRP with automatic discount rules applied depending on product type, order volume, bundles, and promotional offers.

Yes. Standard pricing begins with MSRP and eligible discounts are applied automatically based on selected items or purchasing conditions.

Yes. Selected SKUs qualify for automatic volume discounts: 5-9 units: 10% off, 10-19 units: 20% off, 20+ units: 30% off. Eligibility may vary by product category.

Yes. Eligible discounts are automatically applied at checkout without requiring a coupon code.

Yes. For large-volume purchases, customers may request a Bulk Order Inquiry for customized pricing based on total quantity, product mix, and purchasing frequency. Most bulk pricing reviews are completed within 1-2 business days.

Yes. Selected products are available as pre-configured bundles with fixed bundle pricing and additional savings. Bundle pricing does not combine with separate volume discounts.

Yes. Eligible first-time customers may receive up to 30% off during onboarding promotions.

Yes. Promotional coupons may be offered during campaigns, events, product launches, and seasonal promotions. Most offer discounts of up to 30%.

No. Discount stacking is not allowed. The system automatically applies the highest-value discount available.

Yes. Your cart will display both the original price and the final discounted price for full pricing transparency. A confirmation message will appear at checkout indicating which discount was applied.

Not always. Certain products like equipment may require manual review and cannot use accelerated checkout methods.

Yes. Eligible items may be placed on backorder and shipped once inventory becomes available.

Yes. Available items can be shipped first and backordered items will be sent later with tracking updates.

Please contact support as soon as possible. Orders already in production or shipping may not be editable.

We offer Ground Shipping, 2-Day Air, and Overnight Shipping for all domestic U.S. orders. For eligible Creo-Lab customers, additional options include Ship with Case and NYC Pickup. Availability depends on your account type and verification status.

No. International shipping is not currently available. We only support domestic U.S. shipping at this time due to the regulated nature of many of our products.

Ship with Case is a delivery option for Creo-Lab account customers. If you have an active lab case in progress, eligible items can be shipped together with that case at no additional shipping cost, reducing fees and simplifying delivery management.

Customers in the New York City area who meet pickup eligibility requirements may select NYC Pickup at no charge. This option is available for selected verified customers and may depend on account type and order conditions.

Yes. Once your order has been shipped, you will receive shipping confirmation and tracking details by email. Tracking can also be viewed in your account dashboard.

Not always. Many items are replenished quickly from our milling center or warehouse. Most standard parts are restocked within approximately 2-3 weeks depending on product type.

Yes. You can sign up for automatic notifications when out-of-stock items become available again.

Unused and unopened eligible items may be returned within the approved return window. Please contact support for specific return instructions.

Yes. Selected products such as titanium custom abutments include warranty coverage based on product type.

Please contact customer support immediately with your order number and product photos.

We accept major credit cards, ACH payments, and approved business account payment options.

Yes. ACH is available for approved customers and business accounts.

Yes. Registered customers can securely save payment methods for faster checkout.

You can reach us through live chat, phone, email, or the support request form on the website.

Yes. AI chat support is available for common questions, with escalation to a live representative when needed.

Yes. Products are manufactured in FDA-registered facilities and selected products are supported by FDA 510(k) clearances.

CREODENT components are manufactured in the USA using Swiss-turn precision milling and advanced digital workflows.

We maintain strict quality standards including FDA registration, ISO compliance, GMP standards, and advanced manufacturing quality controls.

Verification ensures compliance for regulated dental products and protects both providers and patients.